Terms of Service

Last updated: March 8, 2026

1. Acceptance of Terms

By downloading, installing, or using Claro ("the App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App.

Claro is operated by Steininger AG, Gartenstrasse 4, 6300 Zug, Switzerland.

2. Description of Service

Claro is an AI-powered sustainability scanner that helps users evaluate products across 10 environmental and ethical KPIs. The App provides sustainability scores, alternative product suggestions, and household sustainability tracking.

Sustainability scores are AI-generated estimates based on publicly available data. They are not certified environmental assessments. Scores include confidence levels and should be used as informational guides, not definitive judgments.

3. User Accounts

You must create an account to use Claro. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must provide accurate and complete information when creating your account. You must be at least 13 years old to use the App.

4. Subscriptions and Payments

Claro offers a free tier and a paid Pro subscription. Pro subscriptions are available as monthly or annual plans, billed through Apple's App Store.

Payment is charged to your Apple ID account at confirmation of purchase.
Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period.
You can manage and cancel subscriptions in your Apple ID account settings.
Refunds are handled by Apple according to their refund policy.

5. Acceptable Use

You agree not to:

Use the App for any unlawful purpose
Attempt to reverse-engineer, decompile, or disassemble the App
Interfere with or disrupt the App's servers or networks
Use automated means to access the App (bots, scrapers, etc.)
Misrepresent Claro scores as certified environmental assessments

6. Intellectual Property

All content, features, and functionality of Claro, including but not limited to the scoring methodology, AI models, design, and trademarks, are owned by Steininger AG and protected by applicable intellectual property laws.

7. Disclaimer of Warranties

Claro is provided "as is" without warranties of any kind. Sustainability scores are informational estimates and should not be the sole basis for purchasing decisions. We do not guarantee the accuracy, completeness, or reliability of any score or recommendation.

We do not warrant that the App will be uninterrupted, error-free, or free of viruses or other harmful components.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Steininger AG shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of or related to your use of the App.

Our total liability for any claims arising from or relating to these Terms or the App shall not exceed the amount you paid us in the 12 months preceding the claim.

9. Privacy

Your use of Claro is also governed by our Privacy Policy , which describes how we collect, use, and protect your personal data in compliance with Swiss nFADP and EU GDPR.

10. Termination

We may suspend or terminate your access to the App at any time for violation of these Terms. You may stop using the App and delete your account at any time by contacting support@claroapp.ch.

11. Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes through the App or by email. Your continued use of the App after changes constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of Switzerland. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Zug, Switzerland.

13. Contact

For questions about these Terms, contact us at:

Email: support@claroapp.ch
Address: Steininger AG, Gartenstrasse 4, 6300 Zug, Switzerland